Q: CITIBANK Clients Using SecurePay

||| ALERT: CITIBANK CLIENTS USING SECUREPAY If you are having an issue uploading your created positive pay file to Citibankbusinessonline, it is due to a file extension change made on their end. Please go into SecurePay and change the file extension of the created positive pay file from .ctg to .txt. Once you save it in SecurePay all future files will have the .txt extension. <img src="https://storage.crisp.chat/users/helpdesk/website/e6cfb7ab313e9000/image_1ixge50.png" alt="CITIBANK Clients Using SecurePay" />

Q: Protect Yourself From Fake Support Calls

Information as of March 24, 2017 AP Technology has been made aware that a small number of our customers have received calls purporting to be from customer support departments in a range of companies including Microsoft and AP Technology. This is part of a well-known scam where fraudsters that will attempt to gain access to your computer by impersonating technical support representatives from legitimate software companies. In order to reduce the confusion fraudsters can create, AP Technology Technical Support will only call you if you have an open support case. We advise you to verify the case number with the one provided in the email when your case was created before proceeding on any call you receive from someone reporting to be a support specialist. We recommend reading and following the FTC guidelines found here : <a href="https://www.consumer.ftc.gov/articles/0346-tech-support-scams">Tech Support Scams - Consumer.ftc.gov</a> If you have any questions about payment security, drop us an email: abuse@aptechnology.com

Question 1

CITIBANK Clients Using SecurePay

Accepted Answer

||| ALERT: CITIBANK CLIENTS USING SECUREPAY

If you are having an issue uploading your created positive pay file to Citibankbusinessonline, it is due to a file extension change made on their end.

Please go into SecurePay and change the file extension of the created positive pay file from .ctg to .txt. Once you save it in SecurePay all future files will have the .txt extension.

CITIBANK Clients Using SecurePay

Question 2

Protect Yourself From Fake Support Calls

Accepted Answer

Information as of March 24, 2017

AP Technology has been made aware that a small number of our customers have received calls purporting to be from customer support departments in a range of companies including Microsoft and AP Technology.

This is part of a well-known scam where fraudsters that will attempt to gain access to your computer by impersonating technical support representatives from legitimate software companies.

In order to reduce the confusion fraudsters can create, AP Technology Technical Support will only call you if you have an open support case. We advise you to verify the case number with the one provided in the email when your case was created before proceeding on any call you receive from someone reporting to be a support specialist.

We recommend reading and following the FTC guidelines found here :

Tech Support Scams - Consumer.ftc.gov

If you have any questions about payment security, drop us an email: abuse@aptechnology.com

Question 3

BANK OF AMERICA Clients Using SecurePay

Accepted Answer

||| **Alert: **BANK OF AMERICA CLIENTS USING SECUREPAY

Bank of America updated their ciphers so you may be experiencing transmission issues.

If you receive a transmission error when transmitting to the bank (Cipher or 904 errors) please see the steps below to update SecurePay to accommodate for the ciphers on the bank side.

This update will insert the correct FTP dll’s and replace the ftpsend2.exe with an updated one that supports the ciphers.

CLICK LINK HERE, then follow these steps: – Must be run as administrator –

Download the .zip folder
Extract the folder
Run SPUpdater.exe

Please submit a support case if you are unable to resolve this issue. We sincerely apologize for this inconvenience.

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